Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

We accept returns for both defective and non-defective products. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return:

To start a return, contact us at info@vectarna.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without requesting a return first will not be accepted.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Order Edits:

If you would like to edit your order, please contact us within 2 hours of placing your order. After the initial 2 hours, we will not be able to edit your order.

Exchanges:

We accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will exchange it for another one.

Lost Parcels:

If your parcel is lost in transit, we will gladly replace it and ensure your order reaches you, provided the correct address was selected at checkout. If you do not want the parcel replaced, we will wait 30 days before refunding the order if the parcel is eventually delivered. Our customer service team will track its progress during this period.

Restocking Fee:

There is no restocking fee.

Return Address:

750 Canyon Drive, Suite 200, Coppell, Texas 75019, USA

Refunds:

We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days. Processing times by banks may vary.

Contact Us:

Phone: +1 (469) 205-5906
Email: info@vectarna.com
Address: 750 Canyon Drive, Suite 200, Coppell, Texas 75019, USA
Support Hours: Monday to Friday, 10:00 AM to 6:00 PM CST